Luxury Front Desk Agent - Guest Experience Lead

Four Seasons; Philadelphia (Philadelphia County); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive wages & benefits

Complimentary meals during shifts

Uniforms and dry cleaning provided

Discounted medical, dental and vision

Parking and SEPTA access

City Fitness membership

Complimentary room nights

Job summary

Four Seasons Hotel Philadelphia is seeking a Front Desk Receptionist to welcome guests, check in/out, and respond to a wide range of requests. The role emphasizes hospitality, personalized service, and brand standards across all guest interactions.

Ideal candidates bring experience in luxury hospitality, superb interpersonal skills, and a guest-centric approach to ensure memorable stays.

Qualifications

• One + years experience working within a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and customer service orientation.
• Guest centricity and understanding the importance of guest's preferences.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone
• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

Skills

Hospitality experience

Interpersonal skills

Communication skills

Guest service orientation

Job description

Four Seasons Hotel Philadelphia is seeking a Front Desk Receptionist to welcome guests, check in/out, and respond to a wide range of requests. The role emphasizes hospitality, personalized service, and brand standards across all guest interactions.

Ideal candidates bring experience in luxury hospitality, superb interpersonal skills, and a guest-centric approach to ensure memorable stays.