Luxury Guest Services Manager – Front Office Leader

Four Seasons; Philadelphia (Philadelphia County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Complimentary room nights at Four Seas

Complimentary meals during shifts

Uniforms and dry cleaning

Job summary

Four Seasons Hotel Philadelphia seeks an Assistant Guest Services Manager to lead the Guest Services operation—from pre-arrival to post-departure—overseeing Valet and Garage and ensuring seamless arrivals with Five-Star service.

Join a Front Office team dedicated to personalized guest experiences; you will coach and develop the staff, collaborate with Housekeeping, Concierge, and other departments, and uphold Four Seasons standards.

Qualifications

• 3+ years of leadership experience in a luxury hotel or hospitality environment.
• Strong communication, organization, and problem-solving skills.
• Proven ability to lead teams and build positive working relationships.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Experience with Opera or a comparable property management system is preferred.

Responsibilities

• Lead the Guest Services team to deliver exceptional and personalized guest experiences.
• Respond to guest requests, concerns, and special arrangements with professionalism and urgency.
• Create memorable guest interactions through thoughtful recommendations and service recovery.
• Oversee Valet and Garage operations, ensuring efficiency, guest satisfaction, and adherence to operational standards.
• Monitor departmental expenses and performance, including understanding and managing departmental financial results.
• Manage guest luggage storage and related arrival and departure logistics.
• Partner with Front Office, Housekeeping, Concierge, and other departments to ensure a seamless guest experience.
• Coach, develop, and support team members while fostering a culture of service excellence.

Skills

Leadership experience

Strong communication

Problem-solving

Team leadership

Tools

Microsoft Office

Opera PMS

Job description

Four Seasons Hotel Philadelphia seeks an Assistant Guest Services Manager to lead the Guest Services operation—from pre-arrival to post-departure—overseeing Valet and Garage and ensuring seamless arrivals with Five-Star service.

Join a Front Office team dedicated to personalized guest experiences; you will coach and develop the staff, collaborate with Housekeeping, Concierge, and other departments, and uphold Four Seasons standards.