Luxury Guest Services Concierge

SHK Asia Pacific; West Hollywood (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental

Vision

401(k) plan

Job summary

AKA West Hollywood is seeking a Guest Services Associate to join our luxury hospitality team. This role emphasizes delivering outstanding guest service, coordinating reservations, and presenting property amenities to new arrivals with warmth and professionalism.

The candidate should be highly organized, able to handle move-in/out logistics, manage resident folios, and respond promptly to emails and calls while maintaining PCI compliance and high standards of communication.

Qualifications

• Must have problem solving and decision making skills.
• Detail orientation is essential for accuracy in reservations and guest requests.
• Ability to thrive in a fast-paced hotel environment.
• Excellent customer service and professional demeanor required.

Responsibilities

• Complete daily shift reports.
• Provide outstanding service to residents, guests and visitors with hospitality and courtesy.
• Coordinate move-in/out materials for residents.
• Introduce property services and amenities to new arrivals and follow up.
• Create and maintain reservations in the system.
• Audit reservations for accuracy and requests.
• Respond to emails and ALICE platform promptly and professionally.
• Manage resident folios and process payments per policy and PCI requirements.
• Answer calls to understand needs and direct to appropriate department.
• Confirm and customize resident reservation requests to exceed expectations.
• Follow up on housekeeping and maintenance requests.

Skills

Problem solving

Decision making

Detail oriented

Fast paced environment

Education

High school diploma or equivalent

Job description

AKA West Hollywood is seeking a Guest Services Associate to join our luxury hospitality team. This role emphasizes delivering outstanding guest service, coordinating reservations, and presenting property amenities to new arrivals with warmth and professionalism.

The candidate should be highly organized, able to handle move-in/out logistics, manage resident folios, and respond promptly to emails and calls while maintaining PCI compliance and high standards of communication.