ConciergeSales Associate Luxury Hospitality Company

Stay Awhile Villas LLC; Malibu (CA); Sur place; USD 27 552 - 41 328; Plein temps

Avantages offerts par ce poste

401(k)

Health insurance

Paid time off

Résumé du poste

Stay Awhile Villas LLC in Malibu seeks a polished Concierge/Sales Associate to manage guest relationships, curate personalized experiences, and drive bookings across luxury properties.

Ideal candidates bring luxury sales and hospitality expertise, executive communication skills, and a proactive, detail-oriented mindset. This in-person role requires mobility between Beverly Hills and Malibu and a valid US driver’s license.

Qualifications

• Luxury sales and hospitality experience, preferably within short-term rentals or hospitality.
• Impeccable verbal and written English with a professional phone presence.
• Thrives in a dynamic, fast-paced environment with accuracy and attention to detail.
• Resourceful problem solving and client care.
• Highly organized with ability to manage multiple tasks.
• Self-starter who anticipates needs and drives enhancements.
• Willing to operate across multiple luxury properties; valid US driver's license and transportation.
• Tech-savvy and able to learn new platforms quickly.

Responsabilités

• Respond to inquiries across booking platforms in a timely, polished manner.
• Be the first point of contact via phone, email, and messaging channels.
• Qualify and vet prospective guests to align with brand standards.
• Guide clients through booking with a consultative approach.
• Act as liaison for guests from booking through departure.
• Anticipate guest needs and curate concierge services.
• Collaborate with internal teams to deliver a seamless guest experience.
• Cultivate relationships with past guests and drive new opportunities.

Connaissances

Luxury Sales

Executive Communication

Multitasking

Problem Solving

Organizational Skills

Proactive Mindset

Adaptability

Tech Fluency

Description du poste

Benefits:

401(k)

Health insurance

Paid time off

We are seeking a polished and highly driven Concierge/Sales Associate to join our premier luxury property management company, with offices in Beverly Hills and Malibu. Our brand is defined by an unwavering commitment to exceptional service, meticulous attention to detail, and the delivery of world-class guest experiences.

This role is ideal for a sophisticated professional who thrives in a fast-paced, high-touch hospitality environment. The Concierge/Sales Associate will serve as a key point of contact for our brand—managing guest relationships, curating personalized experiences, and ensuring a seamless journey from the initial booking through check-out.

Responsibilities include:

• Deliver prompt, polished, and personalized responses to all inbound inquiries across multiple booking platforms.
• Serve as the first point of contact, exemplifying professionalism, discretion, and a refined communication style across phone, email, and messaging channels.
• Qualify and vet prospective guests to ensure alignment with brand standards while thoughtfully addressing pre-booking requests and expectations.
• Guide clients through the booking process with a consultative, service-driven approach, offering tailored property recommendations.
• Act as the dedicated liaison for guests throughout their stay, ensuring every interaction reflects the highest standard of luxury hospitality.
• Anticipate guest needs and curate custom concierge services, including private chefs, luxury transportation, exclusive reservations, and personalized experiences.
• Partner cross-functionally with internal teams to deliver a seamless, elevated guest experience from booking through departure.
• Manage multiple priorities with precision, maintaining exceptional attention to detail and operational excellence.
• Cultivate lasting client relationships, including re-engaging past guests and contributing to new business opportunities.

Qualifications & Experience:

• Luxury Sales & Hospitality Expertise: Prior sales experience preferred, ideally within short-term rentals or hospitality; experience with Airbnb or similar platforms is a plus. Demonstrated ability to drive revenue while delivering exceptional service.
• Executive Communication Skills: Impeccable verbal and written communication skills, with a poised and confident phone presence. Ability to engage discerning clientele with professionalism, empathy, and discretion. Fluent in spoken and written English.
• High-Performance Mindset: Thrives in a dynamic, fast-paced environment while maintaining composure, efficiency, professionalism, urgency, accuracy and attention to detail.
• Problem Solving & Client Care: Resourceful and solutions-oriented, with the ability to manage complex situations while preserving an exceptional guest experience.
• Organizational Excellence: Highly organized with the ability to manage multiple high-priority tasks simultaneously without compromising quality.
• Proactive & Intuitive: Self-starter who anticipates needs, identifies opportunities for enhancement, and consistently goes above and beyond expectations.
• Adaptability & Mobility: Comfortable operating across multiple luxury properties and locations. Must possess a valid U.S. driver’s license and reliable transportation.
• Technical Fluency: Tech-savvy, proficient with digital platforms and systems, with the ability to quickly learn and adapt to new technologies.

Schedule:

• Full-time position
• Weekend availability required (Saturday and Sunday)
• Ability to travel between Beverly Hills and Malibu as needed
• Job Type: Full-time
• Pay: $25.00 per hour

Work Location: In person