Guest Service Agent

The View Hotel, a Trademark by Wyndham; Orlando (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Health, dental, and vision insurance

Paid time off

Career advancement opportunities

Job summary

The View Hotel, a Trademark by Wyndham in Orlando, seeks a Guest Services Agent to join our Front Desk team. You will be the first point of contact, delivering warm, efficient service while handling check-ins, check-outs, and reservations.

Strong communication, multitasking ability, and a friendly hospitality mindset are essential. This on-site role includes training, benefits, and opportunities for career growth within Wyndham's global portfolio.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, preferably in hospitality.
• Proficient with reservation systems and office equipment.
• Strong communication and problem-solving skills.
• Ability to multitask and work independently or in a team.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet guests and manage check-in/check-out with accuracy.
• Address guest inquiries and resolve issues professionally.
• Maintain an organized front desk and up-to-date information.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Handle phone calls and reservations; assist with administrative tasks.
• Uphold hotel policies and ensure a safe environment.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Flexibility

Education

High school diploma

Tools

PMS software

Office equipment

Job description

Job Title: Guest Service Agent

We are seeking a dedicated and professional Guest Services Agent to join our hotel Front Desk team. The ideal candidate will possess excellent communication skills, a welcoming demeanor, and the ability to multitask efficiently in a fast-paced environment. As a Guest Services Agent, you will be the first point of contact for our guests, providing exceptional customer service with a smile.

Key Responsibilities

• Greet and welcome guests promptly with a positive and friendly attitude.
• Efficiently manage check-in and check-out procedures, ensuring accuracy in guest information.
• Address and resolve guest inquiries, requests, or complaints in a timely and professional manner.
• Maintain an organized and tidy front desk area, ensuring all resources and information are up-to-date.
• Coordinate with housekeeping and maintenance teams to ensure guest needs are met.
• Assist with administrative tasks, such as booking reservations, answering phones, and handling correspondence.
• Uphold company policies and ensure a safe and secure environment for guests and staff.

Qualifications

• High school diploma or equivalent; additional education in hospitality or related fields is a plus.
• Proven experience in a customer service role, preferably in a hotel or hospitality setting.
• Proficiency in using computer systems, reservation software, and office equipment.
• Strong problem‑solving skills and the ability to work independently or as part of a team.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Multilingual skills are an advantage.

Benefits

• Competitive salary and performance‑based incentives.
• Comprehensive training and development programs.
• Health, dental, and vision insurance options.
• Paid time off and holiday packages.
• Opportunities for career advancement within the company.

Join our team and contribute to creating memorable experiences for our guests. We look forward to welcoming you as our next Guest Services Agent!