Guest Experience Agent

TownePlace Suites by Marriott; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

TownePlace Suites by Marriott in New York City is seeking a Guest Service Agent to deliver warm, professional front desk service from check-in to check-out. You will manage reservations, respond to guest requests, and coordinate with housekeeping and other departments to ensure a smooth stay.

The role requires strong communication, a guest-first attitude, and the ability to handle fast-paced environments, including overnights, weekends, and holidays as needed.

Qualifications

• Deliver warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between.
• Thrive in a fast-paced environment and take pride in making guests feel at home.

Responsibilities

• Guest Check-In & Check-Out: Welcome guests, verify identifications, process payments, issue keys, and communicate room details and policies.
• Guest Relations & Service Excellence: Serve as the primary contact, resolve issues promptly, and anticipate guest needs to exceed expectations.
• Reservations & Property Management System: Create/modify/cancel reservations, manage walk-ins, reconcile reports, and post charges.
• Communication & Interdepartmental Coordination: Maintain cross-department communication and log guest requests and incidents.
• Safety, Security & Compliance: Follow security protocols, know emergency procedures, and ensure areas are presentable.
• Administrative Duties: Handle shift paperwork, calls, packages, and general tasks assigned by Front Desk leadership.

Job description

TownePlace Suites by Marriott in New York City is seeking a Guest Service Agent to deliver warm, professional front desk service from check-in to check-out. You will manage reservations, respond to guest requests, and coordinate with housekeeping and other departments to ensure a smooth stay.

The role requires strong communication, a guest-first attitude, and the ability to handle fast-paced environments, including overnights, weekends, and holidays as needed.