Luxury Guest Services Ambassador

Hard Rock International; New York (NY); On-site; USD 28,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings

Employee perks

Job summary

Hard Rock Hotel New York in Midtown Manhattan seeks a Guest Services Agent to deliver a high-touch, luxury guest experience from arrival through departure, reflecting our commitment to excellence, precision, and personality.

You will greet guests professionally, manage front desk operations, anticipate needs, resolve concerns promptly, and collaborate with Housekeeping, Engineering, Concierge, and Security to ensure seamless service and memorable moments for every guest.

Qualifications

• Customer-service mindset focused on warmth and efficiency.
• Ability to greet guests professionally and handle inquiries.
• Willingness to adapt in a fast-paced luxury environment.
• Strong communication with guests and colleagues.
• Detail-oriented with accurate reservations and billing.

Responsibilities

• Welcome guests and manage front desk operations.
• Ensure accurate check-in and check-out procedures.
• Resolve guest concerns promptly and professionally.
• Collaborate with Housekeeping, Engineering, Concierge and Security.
• Provide knowledge of local attractions and hotel amenities.

Skills

Guest service excellence

Communication

Professionalism

Attention to detail

Teamwork

Job description

Hard Rock Hotel New York in Midtown Manhattan seeks a Guest Services Agent to deliver a high-touch, luxury guest experience from arrival through departure, reflecting our commitment to excellence, precision, and personality.

You will greet guests professionally, manage front desk operations, anticipate needs, resolve concerns promptly, and collaborate with Housekeeping, Engineering, Concierge, and Security to ensure seamless service and memorable moments for every guest.