Luxury Guest Relations & VIP Experience Lead

Accorhotel; Boston (MA); On-site; USD 38,000 - 54,000; Full time

Job summary

Accor is hiring a Guest Relations Coordinator in the Boston area to deliver anticipatory, high-level guest services and fulfill special requests for an exceptional hotel experience. You will work with Rooms, Front Office, Housekeeping, Concierge, and Sales to coordinate room assignments, VIP services, and memorable guest moments.

The role emphasizes proactive communication with guests, attention to VIP needs, and maintaining LQA and Forbes standards while ensuring smooth daily operations across

Qualifications

• Have a strong understanding of Front Office operations and previous experience in a luxury hotel.
• Previous experience in five star standards.
• Previous experience in working with international colleagues.

Responsibilities

• Work closely with Rooms coordinator to ensure proper room assignment and reviewing arrival reservations.
• Collaborate with Front Office and Housekeeping to ensure VIPs and ALL members receive special recognition and service.
• Maintain an active lobby presence to assist guests, Front Desk, Concierge, Bell staff and doorman.
• Communicate with guests pre-arrival and respond to requests for a delightful delivery of special requests.
• Assist rooms leaders by reviewing arrival reservations for seamless stays and checking rooms and amenities.
• Coordinate amenity deliveries for VIP guests in a timely manner with Front Office leadership.
• Serve as a liaison between Front Office, Housekeeping, Concierge, Private Kitchen and Sales departments.
• Assist Check-in/out and VIP recognition, including Gold lounge access.

Skills

Front Office operations

Luxury hotel experience

International colleagues experience

Job description

Accor is hiring a Guest Relations Coordinator in the Boston area to deliver anticipatory, high-level guest services and fulfill special requests for an exceptional hotel experience. You will work with Rooms, Front Office, Housekeeping, Concierge, and Sales to coordinate room assignments, VIP services, and memorable guest moments.

The role emphasizes proactive communication with guests, attention to VIP needs, and maintaining LQA and Forbes standards while ensuring smooth daily operations across