Guest Relations Coordinator

Accorhotel; Boston (MA); On-site; USD 38,000 - 54,000; Full time

Job summary

Accor is hiring a Guest Relations Coordinator in the Boston area to deliver anticipatory, high-level guest services and fulfill special requests for an exceptional hotel experience. You will work with Rooms, Front Office, Housekeeping, Concierge, and Sales to coordinate room assignments, VIP services, and memorable guest moments.

The role emphasizes proactive communication with guests, attention to VIP needs, and maintaining LQA and Forbes standards while ensuring smooth daily operations across

Qualifications

• Have a strong understanding of Front Office operations and previous experience in a luxury hotel.
• Previous experience in five star standards.
• Previous experience in working with international colleagues.

Responsibilities

• Work closely with Rooms coordinator to ensure proper room assignment and reviewing arrival reservations.
• Collaborate with Front Office and Housekeeping to ensure VIPs and ALL members receive special recognition and service.
• Maintain an active lobby presence to assist guests, Front Desk, Concierge, Bell staff and doorman.
• Communicate with guests pre-arrival and respond to requests for a delightful delivery of special requests.
• Assist rooms leaders by reviewing arrival reservations for seamless stays and checking rooms and amenities.
• Coordinate amenity deliveries for VIP guests in a timely manner with Front Office leadership.
• Serve as a liaison between Front Office, Housekeeping, Concierge, Private Kitchen and Sales departments.
• Assist Check-in/out and VIP recognition, including Gold lounge access.

Skills

Front Office operations

Luxury hotel experience

International colleagues experience

Job description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Employee Benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Job Description

The Guest Relations Coordinator provides anticipatory, high-level guest services by proactively addressing guest needs and fulfilling special requests to ensure an exceptional and personalized hotel experience.

• Work closely with Rooms coordinator to ensure of proper room assignment and reviewing of arrival reservations, leading to smooth operations.
• Work with Front office and Housekeeping to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
• Keep active presence in the lobby to keep smooth operations by assisting guests, Front desk, Concierge, Bell and doorman, adding memorable moments for guests.
• Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
• Assist rooms leaders by reviewing arrival reservations as second set of eyes to ensure seamless guest stays: checking their allocated rooms, amenities, and special requests.
• Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
• Serve as a liaison between Front Office, Housekeeping, Concierge, Private Kitchen and Sales departments.
• Assist Check-in, check-out, special requests while recognizing VIPs and guests with the Gold lounge access.
• Deliver all of the LQA and Forbes, Leading Quality at all times and adhere to all departmental procedures.
• Rooms controlling: execute room assignments and arrival lists in order to anticipate needs of guests as best as possible in coordination with those of VIPs.
• Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
• Contribute to a positive working environment.
• Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
• Increase ALL loyalty by being a champion and training other colleagues.
• Communicate guest feedback to hotel management and department/division heads.
• Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
• Additional duties not mentioned above may also be requested by Supervisor/Manager.

The hourly start rate is USD $33.25

Qualifications

• Have a strong understanding of Front Office operations and previous experience in a luxury hotel.
• Previous experience in five star standards
• Previous experience in working with international colleagues

All your information will be kept confidential according to EEO guidelines.