Luxury Guest Relations Specialist – VIP Service

The Mark Hotel; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The Mark Hotel in New York invites a Guest Relations Associate to deliver personalized, five-star service across pre-arrival to post-departure. You’ll anticipate guest needs, craft bespoke itineraries, and coordinate exclusive in-room experiences with discretion and warmth.

Join a luxury team renowned for timeless elegance, world-class experiences, and a commitment to genuine hospitality. Prior luxury hotel exposure and a passion for exceptional guest service are valued.

Qualifications

• Minimum 1 year in a guest-facing role, preferably luxury hospitality.
• Strong written and verbal communication skills.
• Proactive, organized, and able to multitask in a fast-paced setting.

Responsibilities

• Serve as primary contact throughout the guest journey.
• Conduct pre-arrival calls and craft itineraries.
• Coordinate amenities and in-room experiences.
• Respond to guest inquiries with warmth and discretion.
• Maintain accurate reservations and guest profiles.
• Liaise with hotel departments for flawless service.
• Handle high volumes of calls and emails professionally.
• Write welcome notes and assist VIP guests.

Skills

Guest service excellence

Communication skills

Multitasking

Phone and email etiquette

Education

Bachelor's degree preferred

Tools

Opera PMS

Cloud PMS

Microsoft Office

Job description

The Mark Hotel in New York invites a Guest Relations Associate to deliver personalized, five-star service across pre-arrival to post-departure. You’ll anticipate guest needs, craft bespoke itineraries, and coordinate exclusive in-room experiences with discretion and warmth.

Join a luxury team renowned for timeless elegance, world-class experiences, and a commitment to genuine hospitality. Prior luxury hotel exposure and a passion for exceptional guest service are valued.