Fine-Dining Reservations Specialist (Resy Expert)

The Mark Hotel; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The Mark Hotel in New York, NY is seeking a Reservationist to manage dining reservations and guest requests, including Resy administration and coordination with restaurant staff. You will assist guests with selecting ideal dining times, processing changes, and honoring special requests in a fast-paced luxury environment.

The role requires knowledge of The Mark by Jean-Georges standards, flexibility for late shifts and holidays, and strong communication with guests and departments to ensure

Qualifications

• Must have Resy experience.
• At least one year of fine dining experience.
• Strong communication and guest-service skills.

Responsibilities

• Organize all reservations, banquets, and guest seating according to The Mark by Jean-Georges standards.
• Utilize Resy to its full capacity.
• Map reservations to optimize table turnover and maximize bookings.
• Maintain a positive, professional telephone image and composure under pressure.
• Maintain thorough knowledge of The Mark by Jean-Georges menus.
• Use guest history to accurately meet guest requests.
• Communicate reservation needs to relevant departments.
• Create and maintain a database with local concierges.
• Uphold restaurant values and policies per the handbook.

Skills

Resy experience

Guest service

Communication

Organization

Job description

The Mark Hotel in New York, NY is seeking a Reservationist to manage dining reservations and guest requests, including Resy administration and coordination with restaurant staff. You will assist guests with selecting ideal dining times, processing changes, and honoring special requests in a fast-paced luxury environment.

The role requires knowledge of The Mark by Jean-Georges standards, flexibility for late shifts and holidays, and strong communication with guests and departments to ensure