Luxury Guest Experience Supervisor | Front Office Leader

Starwood Hotels; Beach (ND); On-site; USD 28,000 - 39,000; Full time

Job summary

Starwood Hotels is seeking a Guest Experience Supervisor for our Front Office department in North Dakota. You will lead and inspire a service-minded team, ensuring exceptional guest satisfaction while maintaining high standards of product and service quality.

In this on-site, 24-hour operation, you’ll collaborate with other departments to deliver seamless hospitality. A post-secondary diploma in Hospitality Management is preferred, with 1–3 years in Rooms or Front Office hospitality.

Qualifications

• Experience in luxury hotel front office and guest services.
• Willingness to lead and develop a service-focused team.
• Strong English communication skills, both written and spoken.

Responsibilities

• Lead and inspire the front office team to deliver exceptional guest experiences.
• Maintain high product and service quality standards and support day-to-day hotel operations.
• Collaborate with other departments to ensure smooth 24-hour hotel operations.

Skills

Guest service leadership

Front Office operations

English communication

Education

Hospitality management diploma

Job description

Starwood Hotels is seeking a Guest Experience Supervisor for our Front Office department in North Dakota. You will lead and inspire a service-minded team, ensuring exceptional guest satisfaction while maintaining high standards of product and service quality.

In this on-site, 24-hour operation, you’ll collaborate with other departments to deliver seamless hospitality. A post-secondary diploma in Hospitality Management is preferred, with 1–3 years in Rooms or Front Office hospitality.