Guest Experience Supervisor $24/HR

1 Hotel South Beach, L.L.C.; United States; On-site; USD 52,000 - 72,000; Full time

Job summary

1 Hotel South Beach, L.L.C. in the United States seeks a Guest Experience Supervisor to lead and inspire our Front Office team, ensuring warm, personalised service and seamless operations in a luxury hotel setting.

You’ll bring 1-3 years in Rooms Division, preferably Front Office, with a hospitality diploma; strong English communication; a collaborative mindset; and availability for a 24-hour operation.

Qualifications

• A post-secondary diploma or degree in Hospitality Management or a related field is preferred.
• 1-3 years of experience within the Rooms Division, preferably in Front Office, at a luxury hotel.
• Previous experience in a lead or supervisory capacity within a quality luxury hotel brand is preferred.
• Strong knowledge of Front Office operations and a commitment to maintaining exceptional guest satisfaction and operational excellence.
• A collaborative team player who leads by example and thrives in a fast-paced, guest-focused environment.
• Excellent verbal and written English communication skills.
• Professional appearance and demeanor that reflects the 1 Hotels brand and culture.
• Flexible and available to work days, evenings, weekends, and holidays to support a 24-hour hotel operation.

Responsibilities

• Lead and inspire front office team to deliver exceptional guest service.
• Maintain high product and service quality standards.
• Support day-to-day hotel operations in alignment with brand standards.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Guest service

Leadership

Front Office

English

Education

Hospitality Management degree

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We love this role at SH Hotels & Resorts because it has so many different facets. There's abundant opportunity to be creative, warm, imaginative and further develop your leadership skills in our Front Office department. We have an opportunity for a service-minded Guest Experience Supervisor to lead and inspire our great-natured service team. In this role, you'll help ensure exceptional guest satisfaction by maintaining our high product and service quality standards while supporting the day-to-day operations of the hotel in alignment with 1 Hotels brand standards. Whether you're welcoming guests arriving from across the globe or just around the corner, you'll create a friendly atmosphere of genuine hospitality while helping foster a collaborative and engaging team environment.

About you...

Passionate about luxury hospitality, guest service, and creating exceptional guest experiences. A post-secondary diploma or degree in Hospitality Management or a related field is preferred. 1-3 years of experience within the Rooms Division, preferably in Front Office, at a luxury hotel. Previous experience in a lead or supervisory capacity within a quality luxury hotel brand is preferred. Strong knowledge of Front Office operations and a commitment to maintaining exceptional guest satisfaction and operational excellence. A collaborative team player who leads by example and thrives in a fast-paced, guest-focused environment. Excellent verbal and written English communication skills. Professional appearance and demeanor that reflects the 1 Hotels brand and culture. Comfortable standing and moving throughout the shift as required. Flexible and available to work days, evenings, weekends, and holidays to support a 24-hour hotel operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. $24 Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations. Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren't afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.

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