Luxury Front Office Supervisor: Lead Guest Experience

One&Only Resorts; Big Sky (MT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

5 weeks of PTO

Complimentary meal per shift

Discounts at F&B outlets

Winter ski pass or gym reimbursement

Job summary

A luxury hotel brand in Big Sky, Montana, is seeking a Supervisor for the Front Office team. This role involves overseeing daily operations, ensuring exceptional guest service, and training staff. The ideal candidate has at least two years of luxury hotel experience, excellent communication skills, and leadership qualities. With benefits including substantial paid time off and comprehensive health insurance, this position offers a chance to grow in a supportive environment while ensuring memorable experiences for guests.

Qualifications

• Minimum two years of experience in a luxury, 5-star hotel in a Front Office role.
• Supervisory experience is preferred.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Support daily operations and guest services within the Front Office.
• Ensure seamless guest experiences from arrival to departure.
• Track guest preferences and resolve service issues.

Skills

Strong background in guest services

Excellent communication skills

Leadership skills

Problem-solving abilities

Fluency in English

Tools

Microsoft Office

Opera PMS

Job description

A luxury hotel brand in Big Sky, Montana, is seeking a Supervisor for the Front Office team. This role involves overseeing daily operations, ensuring exceptional guest service, and training staff. The ideal candidate has at least two years of luxury hotel experience, excellent communication skills, and leadership qualities. With benefits including substantial paid time off and comprehensive health insurance, this position offers a chance to grow in a supportive environment while ensuring memorable experiences for guests.