Luxury Guest Experience Specialist

Silverton Casino Llc; Enterprise (NV); On-site; USD 22,000 - 30,000; Full time

Job summary

Silverton Casino Llc is seeking a Guest Services Specialist to deliver exceptional customer service, manage incoming and outgoing calls, and handle hotel reservations. You will guide guests on rates, room locations, and property amenities, while ensuring a seamless guest experience across departments.

The role requires multitasking across multi-line systems, maintaining accurate records, and providing timely responses to guest requests.

Qualifications

• Provides high-level customer service with a pleasant phone voice.
• Handles incoming calls, transfers, and messages across a multi-line system.
• Inputs reservations accurately and communicates rates, promotions, and availability.

Responsibilities

• Receives incoming calls and makes outgoing calls as needed.
• Inputs reservations and maintains guests’ information in the system.
• Manages room bookings, deposits, and confirmations for hotel and dining venues.
• Assists in coordinating guest services and property information across departments.
• Answers inquiries about rates, locations, and amenities.
• Resolves guest issues and communicates service recovery steps.

Skills

Customer service

Communication

Multi-tasking

Telephone etiquette

Problem solving

Team collaboration

Tools

NEC PBX console

AS/400

HIS

STAY System

HotSoS

OpenTable

Microsoft Excel

Microsoft Word

Medallia Concierge

GNAV Pro

Job description

Silverton Casino Llc is seeking a Guest Services Specialist to deliver exceptional customer service, manage incoming and outgoing calls, and handle hotel reservations. You will guide guests on rates, room locations, and property amenities, while ensuring a seamless guest experience across departments.

The role requires multitasking across multi-line systems, maintaining accurate records, and providing timely responses to guest requests.