Luxury Guest Experience & Sales Associate — Flexible Hours

European Wax Center, Inc.; Nanuet (NY); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Complementary Waxing Services

50% Off Skincare Retail Products

401(k) Plan

Job summary

European Wax Center, Inc. is seeking a Guest Service Associate to deliver an exceptional guest experience and achieve sales goals. You will educate guests on products, services, and Wax Pass benefits while handling reservations and payments with accuracy.

The role emphasizes upselling, excellent communication, and a professional appearance. Flexible scheduling and a positive, friendly demeanor are valued as part of daily operations.

Qualifications

• High school diploma or GED.
• 2+ years customer service or sales experience, preferably in retail.
• Excellent written and verbal communication with strong attention to detail.
• Flexible to work weekends/evenings and adjust hours as needed.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Process check-ins/outs, payments, refunds and reservations.
• Inform guests about pre-booking benefits and app usage.

Skills

Customer service

Sales experience

Interpersonal skills

Communication

Time management

Organization

Flexible scheduling

Positive demeanor

Feedback reception

Education

High school diploma or GED

Job description

European Wax Center, Inc. is seeking a Guest Service Associate to deliver an exceptional guest experience and achieve sales goals. You will educate guests on products, services, and Wax Pass benefits while handling reservations and payments with accuracy.

The role emphasizes upselling, excellent communication, and a professional appearance. Flexible scheduling and a positive, friendly demeanor are valued as part of daily operations.