Guest Experience Leader — Sales & Service Excellence

LMAF Wax Group; Panama City Beach (FL); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Discounted waxing services and retail

Life and AD&D insurance

Health insurance

Paid time off

Referral programs

Job summary

European Wax Center is seeking a Lead Guest Sales Associate to guide our Guest Sales Associates and ensure every guest receives an exceptional experience. You will promote our services, drive sales, and foster a welcoming, supportive environment.

Responsibilities include greeting guests, scheduling, upselling, and maintaining a high standard of service. Evening and weekend availability are required. Competitive hourly wage with bonuses and benefits offered.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Greet guests with enthusiasm and warmth.
• Assist with appointment scheduling and guest inquiries.
• Upsell services and products to maximize sales.
• Maintain a clean and organized reception area.
• Process transactions accurately and efficiently.
• Enforce company policies and procedures to maintain high service standards.
• Collaborate with management to enhance guest experience and sales strategies.
• Evening and weekend availability a must.

Skills

Leadership experience

Customer service

Communication skills

Multitasking

Scheduling software

Computer proficiency

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

European Wax Center is seeking a Lead Guest Sales Associate to guide our Guest Sales Associates and ensure every guest receives an exceptional experience. You will promote our services, drive sales, and foster a welcoming, supportive environment.

Responsibilities include greeting guests, scheduling, upselling, and maintaining a high standard of service. Evening and weekend availability are required. Competitive hourly wage with bonuses and benefits offered.