Luxury Guest Experience Manager

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 80,000 - 110,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking a Manager – Prestige to lead the guest experience strategy, train staff, and ensure consistency with the Concierge and Front Office teams. This role focuses on delivering personalized service and upholding 5 Diamond standards in a luxury resort environment.

Responsibilities include payroll, departmental and management meetings, and driving revenue opportunities while managing expenses. Strong leadership and hospitality background are essential.

Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Bachelor’s degree preferred or equivalent work experience.
• Must have cashiering experience and strong leadership.
• Spanish or Japanese language skills preferred.

Responsibilities

• Schedules, completes payroll, and oversees shift assignments.
• Oversees departmental meetings and monthly management meetings.
• Maintains relationships with internal departments and external vendors.
• Ensures 5 Star, 5 Diamond standards are met.
• Develops staff skills and manages resources to optimize guest experience.

Skills

Leadership

Staff training

Guest relations

Communication skills

LMS

Concierge Assistant

Excel & Word

OpenTable

AudienceView

Education

High School diploma or equivalent

Bachelor’s degree preferred or equivalent work experience

Tools

LMS

Concierge Assistant

Excel & Word

OpenTable

AudienceView

Job description

The Venetian Resort Las Vegas is seeking a Manager – Prestige to lead the guest experience strategy, train staff, and ensure consistency with the Concierge and Front Office teams. This role focuses on delivering personalized service and upholding 5 Diamond standards in a luxury resort environment.

Responsibilities include payroll, departmental and management meetings, and driving revenue opportunities while managing expenses. Strong leadership and hospitality background are essential.