Manager - Prestige

The Venetian Resort Las Vegas; Las Vegas (NV); Presencial; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

The Venetian Resort Las Vegas is seeking a Manager – Prestige to lead the guest experience strategy, train staff, and ensure consistency with the Concierge and Front Office teams. This role focuses on delivering personalized service and upholding 5 Diamond standards in a luxury resort environment.

Responsibilities include payroll, departmental and management meetings, and driving revenue opportunities while managing expenses. Strong leadership and hospitality background are essential.

Formación

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Bachelor’s degree preferred or equivalent work experience.
• Must have cashiering experience and strong leadership.
• Spanish or Japanese language skills preferred.

Responsabilidades

• Schedules, completes payroll, and oversees shift assignments.
• Oversees departmental meetings and monthly management meetings.
• Maintains relationships with internal departments and external vendors.
• Ensures 5 Star, 5 Diamond standards are met.
• Develops staff skills and manages resources to optimize guest experience.

Conocimientos

Leadership

Staff training

Guest relations

Communication skills

LMS

Concierge Assistant

Excel & Word

OpenTable

AudienceView

Educación

High School diploma or equivalent

Bachelor’s degree preferred or equivalent work experience

Herramientas

LMS

Concierge Assistant

Excel & Word

OpenTable

AudienceView

Descripción del empleo

Position Overview

The primary responsibility of the Manager – Prestige is to develop and drive the vision and strategic plan of the guest experience through leadership and training required to maintain a staff committed to providing personalized service to all Resort guests. The Manager - Prestige is expected to work closely with the Concierge and Front Office departments to maintain consistency in operating standards and the guest experience.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Schedules, completes payroll, and oversees shift assignments.
• Arranges and oversees departmental meetings.
• Arranges and oversees monthly management meetings.
• Oversees relationships with carious internal key departments such as Accounting, Payroll, Purchasing, Hotel, Food and Beverage Operations, etc.
• Sets departmental goals and creates positive paths of attainment.
• Enforces all 5 Star, 5 Diamond standards.
• Encourages team participation and promotes enthusiasm.
• Cultivates and maintains all external relationships with 3rd party vendors.
• Oversees preparation and distribution of monthly commission.
• Performs fair and consistent coaching and disciplining, check in and check out, Concierge Services and Food and Beverage Lounge Service.
• Manages to maintain expenses, particularly food and labor in line with budget.
• Develops and drives revenue generation opportunities.
• Manage staff and organize department functions in accordance with company guidelines.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Bachelor’s degree preferred or equivalent work experience.
• Must be able to obtain and maintain a valid Alcohol Awareness Card, Health Card, Non-Gaming Card and any other certification or license, as required by law or policy.
• 5 years previous experience in a supervisory/management position at a high-end resort property.
• Must have cashiering experience, ability to suggestively sell and a strong leadership foundation.
• Previous experience in hospitality training and concierge in a luxury market, preferred.
• Certification of previous training in guest relations, liquor, wine, food service or alcohol awareness program, preferred.
• Fluency in a second language preferred, preferably Spanish or Japanese.
• Knowledge of local attractions, services and suppliers/vendors.
• Valid membership in Les Clefs d’Or or local Concierge Association, preferred.
• Proficient in various computer systems including but not limited to Lodging Management System (LMS), Concierge Assistant, Microsoft Excel & Word, Opentable and Audienceview.
• Well-spoken, self-starter and a creative and resourceful problem solver.
• Must be able to comfortably speak before large groups of people and exhibit and personify all of the Venetian service standards.
• Able to provide legible communication, compute basic mathematical calculations, and proficient in data entry.
• Ability to perform job functions with attention to detail, speed and accuracy, type at least 45 wpm, prioritize and organize, be a clear thinker, remaining calm and resolving problems using good judgment, follow directions thoroughly, anticipate and understand guest’s needs, work cohesively with co-workers as part of a team, work with minimal supervision and maintain confidentiality of guest information and pertinent hotel data.
• An energetic and engaging personality is desired as well as the ability to maintain and promote an approachable and sincere demeanor.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

• Must be able to
  • Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
  • Work in a fast‑paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.