Luxury Guest Experience Manager

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 69,000 - 84,000; Full time

Benefits offered by this job

Free room nights

Health benefits

401k

Paid Time Off

Tuition reimbursement

Discounts

Gym access

Employee stock purchase plan

Job summary

Hyatt Hotels Corporation is seeking a Guest Experience Manager for Park Hyatt Beaver Creek Resort and Spa, CO. The role leads front desk, bell, concierge, door/valet and ski valet operations with a focus on service excellence and staff development.

The position requires 4+ years in hotel Rooms Management, strong English communication, and proficiency in Word and Excel. The company offers competitive benefits, growth opportunities, and a commitment to guest satisfaction.

Qualifications

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• Service oriented style with professional presentations skills.
• Clear concise written and verbal communication skills in English.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational, interpersonal and administrative skills.

Responsibilities

• Oversee front desk, bell, concierge, door/valet and ski valet operations during winter.
• Coach staff and ensure Hyatt Service Standards and Procedures are followed.
• Manage budget, labor costs, and scheduling within approved plans.
• Ensure operations and cash handling comply with policies and procedures.
• Maintain communication with housekeeping and other departments.
• Respond to guest requests and complaints promptly to ensure satisfaction.

Skills

Staff management

Communication

Customer service

Leadership

Organizational skills

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Job description

Hyatt Hotels Corporation is seeking a Guest Experience Manager for Park Hyatt Beaver Creek Resort and Spa, CO. The role leads front desk, bell, concierge, door/valet and ski valet operations with a focus on service excellence and staff development.

The position requires 4+ years in hotel Rooms Management, strong English communication, and proficiency in Word and Excel. The company offers competitive benefits, growth opportunities, and a commitment to guest satisfaction.