Guest Experience Manager

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 69,000 - 84,000; Full time

Benefits offered by this job

Free room nights

Health benefits

401k

Paid Time Off

Tuition reimbursement

Discounts

Gym access

Employee stock purchase plan

Job summary

Hyatt Hotels Corporation is seeking a Guest Experience Manager for Park Hyatt Beaver Creek Resort and Spa, CO. The role leads front desk, bell, concierge, door/valet and ski valet operations with a focus on service excellence and staff development.

The position requires 4+ years in hotel Rooms Management, strong English communication, and proficiency in Word and Excel. The company offers competitive benefits, growth opportunities, and a commitment to guest satisfaction.

Qualifications

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• Service oriented style with professional presentations skills.
• Clear concise written and verbal communication skills in English.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational, interpersonal and administrative skills.

Responsibilities

• Oversee front desk, bell, concierge, door/valet and ski valet operations during winter.
• Coach staff and ensure Hyatt Service Standards and Procedures are followed.
• Manage budget, labor costs, and scheduling within approved plans.
• Ensure operations and cash handling comply with policies and procedures.
• Maintain communication with housekeeping and other departments.
• Respond to guest requests and complaints promptly to ensure satisfaction.

Skills

Staff management

Communication

Customer service

Leadership

Organizational skills

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

76,700.00 Yearly US Dollar (USD) pay basis

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Park Hyatt Beaver Creek Resort and Spa | With sweeping views from the base of Beaver Creek Mountain, Park Hyatt Beaver Creek Resort and Spa offers a luxurious year-round escape near Vail Valley, Colorado. Our ski-in/ski-out location in the heart of Beaver Creek Village is adjacent to the ski school and home to skiing, snowmobiling, snowshoeing and more in winter. The summer brings activities including fly fishing, river rafting and scenic hiking trails – all just outside our doorstep. Park Hyatt Beaver Creek Resort and Spa is seeking colleagues with unmatched service.We care for people so they can be their best.

The Guest Experience Manager is responsible for all duties of the front desk, bell, concierge, door/valet operation and ski valet in the winter which includes: staff training, inter-department communications, payroll, staff scheduling and all guest experience related inquiries. The Luxury Guest Experience Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and Guest Services operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Knowledge of hotel services, local events and venues, and transportation options.

The starting salary for this position is $76,700. Actual pay will be commensurate with experience.

Why Work for Hyatt?

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance (after 30 days for full-time colleagues)
• 401k Retirement Savings Plan with company match
• Paid Time Off
• Tuition Reimbursement
• Free meals in our employee cafeteria
• Discounted bus tickets
• 24 hours a day complimentary gym access through Exhale Spa
• Employee Stock Purchase Plan
• 529 College Savings Plan
• Excellent training and career growth opportunities
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more!

Our Values:Empathy l Integrity l Respect l Inclusion l Experimentation l Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

4 years or more of progressive hotel Rooms Management experience (typically with Hyatt). Previous department head experience highly preferred

Service oriented style with professional presentations skills

• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

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