Guest Experience Concierge — Winter Seasonal

Park Hyatt Beaver Creek Resort & Spa; Avon (CO); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Discounted room rates

Free employee meals

Retail discounts

Job summary

Park Hyatt Beaver Creek Resort & Spa is seeking a Guest Experience Ambassador, a full-time winter seasonal role, to create memorable and personalized experiences for guests at the Park Hyatt Beaver Creek in Avon, CO. You will be a key contact, anticipate guest needs, resolve concerns, and uphold the brand’s hospitality standards.

Join our team to engage guests throughout their stay, coordinate with departments, and help drive exceptional service and guest satisfaction in a ski-in/ski-out resort

Qualifications

• Passion for hospitality and creating exceptional guest experiences.
• Strong relationship-building and conflict-resolution abilities.
• Ability to anticipate guest needs and take proactive action.
• Professional appearance and demeanor.
• Ability to multitask and prioritize effectively.
• Knowledge of local attractions, activities, and resort offerings.

Responsibilities

• Welcome guests and provide a warm, professional first impression.
• Engage with guests throughout their stay to anticipate needs and enhance their experience.
• Respond promptly and effectively to guest requests, questions, and concerns.
• Resolve guest issues with empathy, professionalism, and urgency, escalating as appropriate.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Recreation, and other departments to ensure seamless service delivery.
• Identify opportunities to surprise and delight guests through personalized service and recognition.
• Monitor guest feedback, online reviews, and service recovery opportunities.
• Assist with VIP arrivals, special requests, celebrations, and amenity coordination.
• Promote resort amenities, dining outlets, activities, and local experiences.
• Maintain accurate records of guest interactions, requests, and follow-up actions.
• Support guest engagement initiatives and property events as needed.
• Ensure compliance with company policies, service standards, and safety procedures.

Skills

Guest relations

Communication

Proactive service

Multitasking

Professional appearance

Job description

Park Hyatt Beaver Creek Resort & Spa is seeking a Guest Experience Ambassador, a full-time winter seasonal role, to create memorable and personalized experiences for guests at the Park Hyatt Beaver Creek in Avon, CO. You will be a key contact, anticipate guest needs, resolve concerns, and uphold the brand’s hospitality standards.

Join our team to engage guests throughout their stay, coordinate with departments, and help drive exceptional service and guest satisfaction in a ski-in/ski-out resort