Guest Experience Ambassador

Park Hyatt Beaver Creek Resort & Spa; Avon (CO); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Discounted room rates

Free employee meals

Retail discounts

Job summary

Park Hyatt Beaver Creek Resort & Spa is seeking a Guest Experience Ambassador, a full-time winter seasonal role, to create memorable and personalized experiences for guests at the Park Hyatt Beaver Creek in Avon, CO. You will be a key contact, anticipate guest needs, resolve concerns, and uphold the brand’s hospitality standards.

Join our team to engage guests throughout their stay, coordinate with departments, and help drive exceptional service and guest satisfaction in a ski-in/ski-out resort

Qualifications

• Passion for hospitality and creating exceptional guest experiences.
• Strong relationship-building and conflict-resolution abilities.
• Ability to anticipate guest needs and take proactive action.
• Professional appearance and demeanor.
• Ability to multitask and prioritize effectively.
• Knowledge of local attractions, activities, and resort offerings.

Responsibilities

• Welcome guests and provide a warm, professional first impression.
• Engage with guests throughout their stay to anticipate needs and enhance their experience.
• Respond promptly and effectively to guest requests, questions, and concerns.
• Resolve guest issues with empathy, professionalism, and urgency, escalating as appropriate.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Recreation, and other departments to ensure seamless service delivery.
• Identify opportunities to surprise and delight guests through personalized service and recognition.
• Monitor guest feedback, online reviews, and service recovery opportunities.
• Assist with VIP arrivals, special requests, celebrations, and amenity coordination.
• Promote resort amenities, dining outlets, activities, and local experiences.
• Maintain accurate records of guest interactions, requests, and follow-up actions.
• Support guest engagement initiatives and property events as needed.
• Ensure compliance with company policies, service standards, and safety procedures.

Skills

Guest relations

Communication

Proactive service

Multitasking

Professional appearance

Job description

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We return trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job- it's a career for people who care.

With sweeping views from the base of Beaver Creek Mountain, Park Hyatt Beaver Creek Resort and Spa offers a luxurious year-round escape near Vail Valley, Colorado. Our ski-in/ski-out location in the heart of Beaver Creek Village is adjacent to the ski school and home to skiing, snowmobiling, snowshoeing and more in winter. The summer brings activities including fly fishing, river rafting and scenic hiking trails – all just outside our doorstep. Park Hyatt Beaver Creek Resort and Spa is seeking colleagues with unmatched service. We care for people so they can be their best.

Join the team at Park Hyatt Beaver Creek and help create memorable experiences for our guests in the heart of the Colorado Rockies. The Guest Experience Ambassador is responsible for creating memorable and personalized experiences for guests throughout their stay. This role serves as a key point of contact, anticipating guest needs, resolving concerns, and ensuring exceptional service that reflects the property's brand standards and commitment to hospitality excellence. This is a Full-Time Winter Seasonal role.

Essential Functions

• Welcome guests and provide a warm, professional first impression.
• Engage with guests throughout their stay to anticipate needs and enhance their experience.
• Respond promptly and effectively to guest requests, questions, and concerns.
• Resolve guest issues with empathy, professionalism, and urgency, escalating as appropriate.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Recreation, and other departments to ensure seamless service delivery.
• Identify opportunities to surprise and delight guests through personalized service and recognition.
• Monitor guest feedback, online reviews, and service recovery opportunities.
• Assist with VIP arrivals, special requests, celebrations, and amenity coordination.
• Promote resort amenities, dining outlets, activities, and local experiences.
• Maintain accurate records of guest interactions, requests, and follow-up actions.
• Support guest engagement initiatives and property events as needed.
• Ensure compliance with company policies, service standards, and safety procedures.

The pay for this position is $23.00/hour.

Knowledge, Skills, and Abilities

• Passion for hospitality and creating exceptional guest experiences.
• Strong relationship-building and conflict-resolution abilities.
• Ability to anticipate guest needs and take proactive action.
• Professional appearance and demeanor.
• Ability to multitask and prioritize effectively.
• Knowledge of local attractions, activities, and resort offerings.

We offer excellent benefits:

• Discounted and Friends & Family Room Rates
• Free meals in our employee cafeteria
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time