Luxury Front Desk Agent | Guest Experience & Service

9 Orchard; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Nine Orchard Hotel in New York's Lower East Side seeks a friendly Guest Service Agent who greets guests warmly, handles check-ins, and helps create a welcoming, personalized experience from arrival.

You will work with a front office team to maintain high standards, manage guest requests, coordinate with housekeeping and engineering, and contribute to a calm, guest-focused environment.

Qualifications

• 1–3 years of hospitality or guest-facing experience.
• Strong communication and guest relation skills.
• Calm, organized presence in fast-paced settings.
• Flexible schedule including nights, weekends, holidays.
• Multilingual abilities preferred.

Responsibilities

• Greet guests at the front desk and create personalized experiences.
• Handle check-ins/outs and guest requests with care.
• Maintain accurate guest profiles and billing.
• Coordinate with housekeeping and engineering to prepare rooms.
• Support front desk operations during high-volume periods.

Skills

Hospitality experience

Communication skills

Calm under pressure

Detail oriented

Organized

Multilingual

Problem-solving

Tools

Opera PMS

Job description

Nine Orchard Hotel in New York's Lower East Side seeks a friendly Guest Service Agent who greets guests warmly, handles check-ins, and helps create a welcoming, personalized experience from arrival.

You will work with a front office team to maintain high standards, manage guest requests, coordinate with housekeeping and engineering, and contribute to a calm, guest-focused environment.