Front Desk Coordinator

9 Orchard; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Nine Orchard Hotel in New York's Lower East Side seeks a friendly Guest Service Agent who greets guests warmly, handles check-ins, and helps create a welcoming, personalized experience from arrival.

You will work with a front office team to maintain high standards, manage guest requests, coordinate with housekeeping and engineering, and contribute to a calm, guest-focused environment.

Qualifications

• 1–3 years of hospitality or guest-facing experience.
• Strong communication and guest relation skills.
• Calm, organized presence in fast-paced settings.
• Flexible schedule including nights, weekends, holidays.
• Multilingual abilities preferred.

Responsibilities

• Greet guests at the front desk and create personalized experiences.
• Handle check-ins/outs and guest requests with care.
• Maintain accurate guest profiles and billing.
• Coordinate with housekeeping and engineering to prepare rooms.
• Support front desk operations during high-volume periods.

Skills

Hospitality experience

Communication skills

Calm under pressure

Detail oriented

Organized

Multilingual

Problem-solving

Tools

Opera PMS

Job description

Guest Service Agent

Nine Orchard Hotel

About Nine Orchard

Nine Orchard Hotel is a luxury hotel located on Manhattan’s Lower East Side, blending historic architecture with thoughtful design, warm hospitality, and a strong sense of place. As part of McGuire Moorman Lambert Hospitality, Nine Orchard reflects a people-first culture grounded in excellence, creativity, and genuine care for both guests and team members.

About MML Hospitality

McGuire Moorman Lambert Hospitality creates some of the most memorable hospitality experiences—where food, design, service, and storytelling come together seamlessly. As the company continues to grow, MML is expanding its portfolio of hotels, restaurants, and lifestyle concepts nationwide.

About the Role

Nine Orchard Hotel is seeking a Guest Service Agent who is as comfortable engaging with guests as they are managing the details behind the desk. This role is for someone who genuinely enjoys people—someone who notices the small things, remembers preferences, and takes pride in creating a welcoming, thoughtful experience from the moment a guest arrives. You will be a key part of the front office team, ensuring each guest interaction feels personal, seamless, and reflective of the hotel’s standards.

What You’ll Be Responsible For

Guest Experience

• Be a warm, visible presence at the front desk, greeting guests in a natural and engaging
• way
• Create personalized experiences by anticipating needs and remembering guest
• preferences
• Handle check-ins, check-outs, and guest requests with efficiency and care
• Address guest concerns with confidence and a solutions-oriented approach
• Focus on the small details that elevate a stay from good to memorable

Operations

• Support the daily flow of front desk operations, including arrivals, departures, and
• reservations
• Ensure room assignments, billing, and guest profiles are handled accurately
• Partner closely with Housekeeping and Engineering to ensure rooms are prepared to
• standard
• Maintain a calm, organized front desk environment, even during high-volume periods

Team Collaboration

• Work closely with fellow front office team members to deliver consistent, high-level
• service
• Communicate clearly across departments to support a seamless guest experience
• Contribute to a positive, respectful, and guest-focused team culture
• Administrative Responsibilities
• Process payments and maintain accurate records of guest transactions
• Keep front desk systems updated with guest information and preferences
• Follow all hotel procedures, service standards, and cash-handling protocol.

What We’re Looking For

• 1–3 years of hospitality or guest-facing experience, ideally in a boutique or luxury setting
• Strong communication skills and a natural ability to connect with people
• A calm, steady presence in fast-paced or high-pressure moments
• Detail-oriented and highly organized
• Flexible schedule, including nights, weekends, and holidays
• Additional Experience (Nice to Have)
• Familiarity with hotel systems (Opera or similar)
• Multilingual abilities
• Strong judgment and problem-solving skills
• What Sets You Apart
• You enjoy being around people and making them feel at ease
• You notice what others might miss—and act on it
• You take pride in creating a welcoming, well-run environment
• You bring a sense of ease, confidence, and professionalism to every interaction