Luxury Guest Experience Agent – Miami Beach

Ennismore; Miami Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Delano Miami Beach, a flagship Ennismore property, is reopening in early 2026. We are seeking a courteous Guest Services Agent to deliver exceptional service, welcome guests, manage smooth check-in/out, and coordinate with departments for a memorable stay.

You will handle reservations, inquiries, and billing with professionalism, while upselling enhanced services to enhance guest experiences. A strong hospitality mindset is essential.

Qualifications

• Hospitality or guest services experience preferred.
• Excellent communication and guest service skills.
• Ability to handle inquiries, reservations, and billing with accuracy.
• Professionalism and hospitality standards are essential.

Responsibilities

• Greet guests warmly and manage check-in/check-out efficiently.
• Process payments and issue accurate receipts at checkout.
• Answer calls, assist with reservations and internal requests.
• Provide information about hotel amenities and local attractions; upsell enhanced services.
• Anticipate guest needs and respond promptly to requests or concerns.
• Coordinate with housekeeping and other departments for timely room readiness.

Skills

Guest service

Communication

Reservations

Upselling

Multi-tasking

Job description

Delano Miami Beach, a flagship Ennismore property, is reopening in early 2026. We are seeking a courteous Guest Services Agent to deliver exceptional service, welcome guests, manage smooth check-in/out, and coordinate with departments for a memorable stay.

You will handle reservations, inquiries, and billing with professionalism, while upselling enhanced services to enhance guest experiences. A strong hospitality mindset is essential.