Luxury Guest Concierge — Riverbend Estate

Kohler Hospitality; Kohler (WI); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Riverbend at Kohler Co. in Kohler, WI, invites applications for a Front Desk Host role. This full-time, onsite position requires greeting guests, registering them in the property management system, and escorting them to rooms while ensuring exceptional guest service.

Shifts run 6:00am to 11:00pm, including weekends and holidays. A background in luxury hospitality and strong communication skills are preferred to maintain a welcoming environment and support reservations and guest inquiries.

Qualifications

• Must be at least 18 years of age and possess a valid regular driver’s license.
• Must be able to lift 25-50 pounds daily.
• Strong verbal and written communication skills are necessary.
• Work hours may include weekends and holidays with early/late shifts.
• One to two years of experience in a luxury hospitality setting preferred.
• Experience using property management systems or hotel software.

Responsabilités

• Open the door and greet guest with a courteous arrival impression using proper greeting and last name.
• Register guests in property management system.
• Escort guests to their rooms with luggage.
• Valet guests’ vehicles if requested or direct to self-park areas.
• Assist guests with reservations for resort properties.
• Maintain a clean work area including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior.
• Maintain furniture arrangement as required by season or event.
• Provide in-depth knowledge of facilities and hours of operation, plus daily activities and area attractions.
• Inform supervisor of any guest problems or unusual circumstances.

Connaissances

Verbal communication

Written communication

Guest services

Mobility/physical strength

Outils

Property management systems

Description du poste

Riverbend at Kohler Co. in Kohler, WI, invites applications for a Front Desk Host role. This full-time, onsite position requires greeting guests, registering them in the property management system, and escorting them to rooms while ensuring exceptional guest service.

Shifts run 6:00am to 11:00pm, including weekends and holidays. A background in luxury hospitality and strong communication skills are preferred to maintain a welcoming environment and support reservations and guest inquiries.