Luxury Guest Services Concierge

Sterling Kohler; Northern (KY); Hybrid; USD 25,000 - 37,000; Part time

Job summary

Kohler Co. invites you to join Riverbend’s guest services team, where World-Class Awaits. Riverbend is nestled in a horseshoe bend of Sheboygan River, and our Grand estate is rich with history and nostalgic allure.

As a casual part-time front desk role, you will greet guests, register them in the property management system, escort guests to rooms, and assist with reservations. Flexible shifts run weekdays and weekends, from early morning to late evening, with weekends and holidays required.

Qualifications

• Must be at least 18 years of age and possess a valid regular driver’s license.
• Strong verbal and written communication skills are necessary.
• Must be able to lift 25-50 pounds on a daily basis.
• Work hours will frequently include weekends and holidays with hours varying as early as 5am and/or as late as 1am based on business need.
• Two years of experience in a luxury hospitality setting preferred.
• Experience using property management systems or hotel front desk experience preferred.

Responsibilities

• Open the door and greet guest with “sense of arrival” by using proper greeting and last name.
• Register guests in property management system.
• Escort guests to their rooms with luggage.
• Valet guest’s vehicle if requested or give directions to parking areas for self-park.
• Assist guests with requested reservations for resort properties.
• Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building.
• Maintain furniture arrangement as required by season or event.
• Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attraction's
• Inform supervisor of any guest problems or unusual circumstances.

Skills

Communication skills

Driver's license

Physical ability

Hospitality experience

PMS knowledge

Job description

Kohler Co. invites you to join Riverbend’s guest services team, where World-Class Awaits. Riverbend is nestled in a horseshoe bend of Sheboygan River, and our Grand estate is rich with history and nostalgic allure.

As a casual part-time front desk role, you will greet guests, register them in the property management system, escort guests to rooms, and assist with reservations. Flexible shifts run weekdays and weekends, from early morning to late evening, with weekends and holidays required.