Luxury Guest Butler — Riverbend Experience

Sterling Kohler; Northern (KY); Hybrid; USD 18,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with company matching

Job summary

Kohler Co. is seeking a Guest Experience Attendant (Butler) at Riverbend in Kohler, WI. The role supports a high-end guest services team across front desk operations, reservations, and guest relations.

Responsibilities include greeting guests, registering in the PMS, escorting guests, and assisting with resort reservations. Flexible shifts 6:00am–11:00pm; weekend/holiday work common. Prior luxury hospitality experience preferred.

Qualifications

• Must be at least 18 years old and possess a valid regular driver's license.
• Strong verbal and written communication skills are necessary.
• Must be able to lift 25-50 pounds on a daily basis.
• Work hours will frequently include weekends and holidays with hours varying as early as 5am and/or as late as 1am based on business need.
• One to two years of experience in a luxury hospitality setting preferred.
• Experience using property management systems or hotel front desk experience preferred.

Responsibilities

• Open the door and greet guest with proper greeting and last name.
• Register guests in property management system.
• Escort guests to their rooms with luggage.
• Valet guest's vehicle if requested or give directions to parking areas for self-park.
• Assist guests with requested reservations for resort properties.
• Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building.
• Maintain furniture arrangement as required by season or event.
• Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions.

Skills

Guest service

Communication

Hospitality

Front desk experience

Tools

Property management system

Job description

Kohler Co. is seeking a Guest Experience Attendant (Butler) at Riverbend in Kohler, WI. The role supports a high-end guest services team across front desk operations, reservations, and guest relations.

Responsibilities include greeting guests, registering in the PMS, escorting guests, and assisting with resort reservations. Flexible shifts 6:00am–11:00pm; weekend/holiday work common. Prior luxury hospitality experience preferred.