Guest Experience Attendant (Butler), Riverbend

Kohler Hospitality; Kohler (WI); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Riverbend at Kohler Co. in Kohler, WI, invites applications for a Front Desk Host role. This full-time, onsite position requires greeting guests, registering them in the property management system, and escorting them to rooms while ensuring exceptional guest service.

Shifts run 6:00am to 11:00pm, including weekends and holidays. A background in luxury hospitality and strong communication skills are preferred to maintain a welcoming environment and support reservations and guest inquiries.

Qualifications

• Must be at least 18 years of age and possess a valid regular driver’s license.
• Must be able to lift 25-50 pounds daily.
• Strong verbal and written communication skills are necessary.
• Work hours may include weekends and holidays with early/late shifts.
• One to two years of experience in a luxury hospitality setting preferred.
• Experience using property management systems or hotel software.

Responsabilités

• Open the door and greet guest with a courteous arrival impression using proper greeting and last name.
• Register guests in property management system.
• Escort guests to their rooms with luggage.
• Valet guests’ vehicles if requested or direct to self-park areas.
• Assist guests with reservations for resort properties.
• Maintain a clean work area including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior.
• Maintain furniture arrangement as required by season or event.
• Provide in-depth knowledge of facilities and hours of operation, plus daily activities and area attractions.
• Inform supervisor of any guest problems or unusual circumstances.

Connaissances

Verbal communication

Written communication

Guest services

Mobility/physical strength

Outils

Property management systems

Description du poste

Opportunity

Join our guest services team at Riverbend, where World-Class Awaits! Riverbend is nestled in a horseshoe bend of Sheboygan River. Our Grand estate is rich with history and nostalgic allure.

Work Mode

Onsite

Location

Kohler, WI

Specific Responsibilities

• Open the door and greet guest with “sense of arrival” by using proper greeting and last name.
• Register guests in property management system.
• Escort guests to their rooms with luggage.
• Valet guest’s vehicle if requested or give directions to parking areas for self-park.
• Assist guests with requested reservations for resort properties.
• Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building.
• Maintain furniture arrangement as required by season or event.
• Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attraction's
• Inform supervisor of any guest problems or unusual circumstances.

This is a Full-Time position working weekdays and weekends. Shifts vary between 6:00am and 11:00pm.

Skills/Requirements

• Must be at least 18 years of age and possess a valid regular driver’s license.
• Strong verbal and written communication skills are necessary.
• Must be able to lift 25-50 pounds on a daily basis.
• Work hours will frequently include weekends and holidays with hours varying as early as 5am and/or as late as 1am based on business need.
• One to two years of experience in a luxury hospitality setting preferred.
• Experience using property management systems or hotel

Front Desk Experience Preferred

Hourly range

The hourly range for this position is $13.70 - $20.50 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

Work Authorization

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.

If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail].

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.