Luxury Guest Concierge Lead

Station Casinos; Henderson (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Station Casinos in Henderson, NV seeks a courteous Butler to serve as the primary link between luxury guests and the resort, coordinating special arrangements and services during their stay with professionalism and discretion.

The role requires experience in high-end luxury hospitality, excellent customer service, and the ability to work varied shifts, including weekends and holidays, while maintaining a polished appearance and strong teamwork.

Qualifications

• Experience in a Four or Five Diamond or Luxury Resort as a Butler or similar role.
• Must be able to communicate effectively with Guests and Team Members.
• Experience with beverage service.
• Must be able to work varied shifts, including weekends and holidays.
• Must maintain discretion with guest information.

Responsibilities

• Serve as the link between guests and the resort for special arrangements.
• Coordinate guest requests during their stay.
• Provide courteous, efficient service with discretion.
• Uphold company standards and procedures.

Skills

Customer service

Interpersonal skills

Discretion

Professional appearance

Communication

Education

High School diploma or equivalent

Job description

Station Casinos in Henderson, NV seeks a courteous Butler to serve as the primary link between luxury guests and the resort, coordinating special arrangements and services during their stay with professionalism and discretion.

The role requires experience in high-end luxury hospitality, excellent customer service, and the ability to work varied shifts, including weekends and holidays, while maintaining a polished appearance and strong teamwork.