Luxury Guest Concierge – Create WOW Moments Daily

Pyramid Global Hospitality; Washington; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K matching

Health Savings Account

Flexible Spending Account

Life Insurance

Job summary

Pyramid Global Hospitality seeks a Concierge for InterContinental Seattle Bellevue to deliver exceptional guest experiences. You will be the go-to source for hotel amenities and local insights, creating memorable stays for guests from around the world.

Join a premium luxury property and support a dynamic team. The role requires a guest-centric mindset, strong communication, and availability for varied shifts, including weekends and holidays, in a fast-paced luxury setting.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Advanced knowledge of the local area.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Establishing relationships with local area restaurants, shops and attractions.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Communicate all pertinent information to manager on duty.
• Assist other departments as needed.

Skills

Communication skills

Customer service

Local knowledge

Computer skills

Multitasking

Schedule flexibility

Education

High school diploma

Job description

Pyramid Global Hospitality seeks a Concierge for InterContinental Seattle Bellevue to deliver exceptional guest experiences. You will be the go-to source for hotel amenities and local insights, creating memorable stays for guests from around the world.

Join a premium luxury property and support a dynamic team. The role requires a guest-centric mindset, strong communication, and availability for varied shifts, including weekends and holidays, in a fast-paced luxury setting.