Luxury Guest Concierge & Bell Attendant

Four Seasons Hotels and Resorts; Lee's Summit (MO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Cigna medical and dental benefit

Complimentary accommodation

Complimentary Employee Meals

401k Retirement Plans

Job summary

Four Seasons Hotels and Resorts in Napa Valley is hiring for a Bell Attendant/Guest Services Attendant. This role combines bell, door and valet duties to create a warm arrival for resort guests and to assist with luggage, directions and car service.

You will work with a courteous, high‑level service mindset; responsibilities include greeting guests, delivering luggage, assisting with front desk tasks, and supporting the concierge. A valid driver’s license and a clean driving record are required.

Qualifications

• Experience in a luxury resort/restaurant preferred.
• Knowledge of Napa Valley and surrounding areas desirable.
• Must be flexible with schedule - able to work weekdays, weekends, holidays, evening/overnight shifts.
• Reading, writing and oral proficiency in English.
• Clean driving record and valid Driver’s License required.
• Ability to multi-task in a high volume and demanding environment.
• Strong problem solving skills and ability to handle difficult situations.

Responsibilities

• Greets all guests and delivers luggage to room upon check‑in, provides overview of resort, and conducts room orientation.
• Handles guest interactions with hospitality, resolves inquiries and requests, and assists guests with directions and information.
• Assist the Concierge and Front Desk with deliveries, tasks and special requests.
• Receives vehicles from guests and drives to the hotel garage, adhering to traffic regulations and safety.
• Drives golf cart for guest pickup/drop-off throughout the resort and ensures safety.
• Performs errands for guests and the hotel, including local travel as needed.
• Performs shoeshine service and maintains cleanliness in lobby, luggage storage, and entrance areas.
• Comply with Four Seasons work rules and standards of conduct.

Skills

English proficiency

Flexible schedule

Communication skills

Job description

Four Seasons Hotels and Resorts in Napa Valley is hiring for a Bell Attendant/Guest Services Attendant. This role combines bell, door and valet duties to create a warm arrival for resort guests and to assist with luggage, directions and car service.

You will work with a courteous, high‑level service mindset; responsibilities include greeting guests, delivering luggage, assisting with front desk tasks, and supporting the concierge. A valid driver’s license and a clean driving record are required.