Luxury Bell & Guest Services Attendant

Montage International; Healdsburg (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Montage International is seeking a Guest Services Agent, Bell person / Valet Attendant to warmly welcome guests and assist with luggage, parking, and guest transport throughout the resort. You will relay information about rooms, services and features to ensure a memorable stay.

Requirements include at least two years in a luxury hotel and customer service, a valid driver's license, and a courteous, professional demeanor. Weekend and evening shifts at our California resort are required.

Qualifications

• Minimum of two years’ experience in a luxury hotel
• Minimum of two years’ experience in customer service
• Ability to operate passenger vehicles and hold a valid state driver’s license
• Excellent telephone etiquette and guest recovery skills
• Enjoy interacting with people in a fast-paced environment

Responsibilities

• Welcoming guests to the hotel and ensuring a pleasant arrival and departure
• Directing guests and vehicles on the front drive
• Parking and retrieving guest and hotel vehicles
• Relaying information about rooms, services and features
• Assisting with luggage and room orientations
• Assisting with guest transport throughout the resort
• Delivering amenities to guest rooms
• Following hotel guidelines and talking points

Skills

Customer service

Guest interaction

Telephone etiquette

Time management

Positive attitude

Driver's license

Job description

Montage International is seeking a Guest Services Agent, Bell person / Valet Attendant to warmly welcome guests and assist with luggage, parking, and guest transport throughout the resort. You will relay information about rooms, services and features to ensure a memorable stay.

Requirements include at least two years in a luxury hotel and customer service, a valid driver's license, and a courteous, professional demeanor. Weekend and evening shifts at our California resort are required.