Luxury Front Services Manager - Guest Experience Lead

1 Hotels; Hanalei (HI); On-site; USD 85,000 - 100,000; Full time

Job summary

1 Hotels in Hanalei, Hawaii, seeks a Front Services Manager to lead their Valet and Front Office team, ensuring a premium guest experience. The ideal candidate will have a background in hotel operations, demonstrating both leadership and guest service skills.

This role involves managing daily operations, supervising the front services team, and maintaining high standards of service. A Bachelor’s degree and relevant supervisory experience in a luxury hotel environment are essential.

Qualifications

• Minimum of 2 years' experience in a Front Office/ Valet supervisory role.
• Ability to read and understand technical procedures and general business periodicals.
• Ability to effectively communicate and present information.

Responsibilities

• Supervise Valet and Front Office team and enhance guest experience.
• Manage daily operations and ensure smooth functioning of front services.
• Handle guest inquiries and provide solutions to their requests.

Skills

Hotel operations expertise

Guest service orientation

Analytical thinking

Problem-solving

Communication skills

Education

Bachelor's degree (B.A.)

Job description

1 Hotels in Hanalei, Hawaii, seeks a Front Services Manager to lead their Valet and Front Office team, ensuring a premium guest experience. The ideal candidate will have a background in hotel operations, demonstrating both leadership and guest service skills.

This role involves managing daily operations, supervising the front services team, and maintaining high standards of service. A Bachelor’s degree and relevant supervisory experience in a luxury hotel environment are essential.