Luxury Front Drive & Guest Services Manager

Auberge Collection; Waimea/Kamuela (HI); On-site; USD 70,000 - 75,000; Full time

Job summary

Mauna Lani Auberge Collection in Hawaii seeks an Assistant Guest Services Manager to lead the front drive, supervise Bell/Valet staff, and uphold the luxury guest experience.

You will oversee the Mercedes-Benz Courtesy Vehicle Program, lead daily team meetings, train staff, monitor guest satisfaction, assist budgeting and coordination with other departments to ensure seamless service.

Qualifications

• Must be able to speak, read, write, and understand English.
• Computer literacy in Microsoft Windows applications is required.
• Working knowledge of the Opera & ALICE Suite is an asset.
• Must have a Valid U.S. driver’s license with no violations within the last two years.
• Ability to drive and park all vehicle types.
• At least 2 years of Guest Service/Front of House/ or related discipline and leadership experience required.
• High school or equivalent education required. Bachelor’s Degree preferred.
• First Aid certification is an asset.

Responsibilities

• Manage front drive operations (Bell, Valet, Hotel Driver services) to ensure luxury guest experiences.
• Oversee the Mercedes-Benz Courtesy Vehicle Program, including fleet operations and maintenance.
• Lead and develop the front drive team, conducting daily meetings and training sessions.
• Monitor guest satisfaction, address special requests, and maintain a strong presence on the front drive.
• Manage procurement, inventory, and safety compliance for front drive operations.
• Collaborate with other departments to ensure a cohesive guest experience.
• Participate in budgeting, cost control, and departmental planning.
• Assist in recruiting and complete other duties as assigned by hotel leadership.

Skills

Guest Service Leadership

Front of House Leadership

Team Management

Customer Service

Education

High school or equivalent

Bachelor’s Degree preferred

Tools

Microsoft Windows

Opera

ALICE Suite

Job description

Mauna Lani Auberge Collection in Hawaii seeks an Assistant Guest Services Manager to lead the front drive, supervise Bell/Valet staff, and uphold the luxury guest experience.

You will oversee the Mercedes-Benz Courtesy Vehicle Program, lead daily team meetings, train staff, monitor guest satisfaction, assist budgeting and coordination with other departments to ensure seamless service.