Luxury Front Drive & Guest Services Manager

Mauna Lani, Auberge Collection; Waimea/Kamuela (HI); On-site; USD 70,000 - 75,000; Full time

Job summary

Mauna Lani, Auberge Collection is seeking an Assistant Guest Services Manager to lead the front drive team, oversee Bell/Valet/Driver operations, and ensure exceptional luxury service on site at the Hawaii property.

The role requires strong leadership, two years in guest services or related roles, and a willingness to recruit and collaborate across departments to maintain outstanding standards.

Qualifications

• Must be able to speak, read, write, and understand English.
• At least 2 years of Guest Service/Front of House or related leadership experience.

Responsibilities

• Manage front drive operations (Bell, Valet, Hotel Driver services) to ensure luxury guest experiences.
• Oversee the Mercedes-Benz Courtesy Vehicle Program, including fleet operations and maintenance.
• Lead and develop the front drive team, conducting daily meetings and training sessions.
• Monitor guest satisfaction, address special requests, and maintain a strong presence on the front drive.
• Manage procurement, inventory, and safety compliance for front drive operations.
• Collaborate with other departments to ensure a cohesive guest experience.
• Participate in budgeting, cost control, and departmental planning.
• Assist in recruiting and complete other duties as assigned by hotel leadership.

Skills

English proficiency

Front of house leadership

Customer service

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Opera

ALICE Suite

Job description

Mauna Lani, Auberge Collection is seeking an Assistant Guest Services Manager to lead the front drive team, oversee Bell/Valet/Driver operations, and ensure exceptional luxury service on site at the Hawaii property.

The role requires strong leadership, two years in guest services or related roles, and a willingness to recruit and collaborate across departments to maintain outstanding standards.