Front Office Supervisor

Hotel Yountville; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Hotel Cameo Beverly Hills is seeking a Front Office Coordinator to manage staffing for the front desk, supervise guest services, and ensure smooth daily operations. The role requires handling high-demand situations gracefully and coordinating with Housekeeping and Engineering to fulfill guest requests.

Candidates should be prepared for flexible scheduling, including nights and weekends, and possess strong communication and teamwork skills to deliver exceptional guest experiences.

Qualifications

• Ability to calmly work with high demand and upset guests.
• High work ethic and self-initiative.
• Flexible schedules including nights, weekends, and holidays.
• Enjoys working as part of a team to deliver great guest experiences.
• Able to work in an office environment and use a computer.

Responsibilities

• Staff front office: interviewing, hiring, supervising, training and scheduling front desk staff and PBX operators.
• Understand and perform front office duties as needed.
• Operate MICROS system for daily transactions and rare tasks.
• Review AM/PM discrepancy reports.
• Communicate with Housekeeping and Engineering about rooms and requests.
• Greet guests and check them in/out promptly and professionally.

Skills

Calm under pressure (guest service)

Teamwork

Strong communication

Customer service

Tools

MICROS system

Job description

The timeless glamour of Beverly Hills comes alive in stylish, European comfort with contemporary amenities, elegant service and personalized experiences. A modern version of old-world simplicity and stylish European glamour, our Beverly Hills accommodations provide guests with comfortable, elegant and effortless living that blends contemporary amenities with discreet, personalized service.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Cameo Beverly Hills-BHM

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

$34.50/hr

Status

Full-time