Luxury Front Office Night Manager - Guest Experience Leader

Auberge Collection; Fort Worth (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Bowie House in Fort Worth, TX by Auberge Collection is seeking an experienced front office leader to guide the guest journey from pre-arrival to check-out and follow-up, ensuring a seamless and memorable experience.

You will align with the Director of Rooms, mentor and lead front office teammates across the guest services spectrum, and drive personalized communications, consistently elevating service quality and department performance.

Qualifications

• Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.
• Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
• Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
• Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.

Responsibilities

• Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
• Foster an environment that ensures consistency and a high level of guest satisfaction.
• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Skills

Front office leadership

Team mentorship

Effective communication

Luxury hospitality

Tools

Hotel systems

Job description

Bowie House in Fort Worth, TX by Auberge Collection is seeking an experienced front office leader to guide the guest journey from pre-arrival to check-out and follow-up, ensuring a seamless and memorable experience.

You will align with the Director of Rooms, mentor and lead front office teammates across the guest services spectrum, and drive personalized communications, consistently elevating service quality and department performance.