Front Office Lead: Boutique Hotel Guest Experience

Auberge; Fort Worth, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Bowie House is seeking an Assistant Front Office Manager to serve as the welcoming face and organizational backbone of the property. You will ensure seamless guest experiences through efficient coordination, impeccable service, and a warm hospitality touch.

Responsibilities include overseeing front desk operations, leading the team, managing reservations, and assisting in budget processes to support the property's financial success while maintaining service excellence.

Qualifications

• Demonstrated experience in customer service roles within the hospitality industry.
• Previous supervisory or leadership experience with team management.
• Strong written and verbal communication with guests and staff.

Responsibilities

• Oversee front desk operations to ensure warm, efficient check-in/check-out.
• Lead and train the front office team, maintaining high morale and service standards.
• Manage room reservations, occupancy, and coordination with departments on availability and promotions.
• Support budget preparation, financial reporting, and cost-control measures for the front office.

Skills

Customer service

Leadership

Communication

Job description

Bowie House is seeking an Assistant Front Office Manager to serve as the welcoming face and organizational backbone of the property. You will ensure seamless guest experiences through efficient coordination, impeccable service, and a warm hospitality touch.

Responsibilities include overseeing front desk operations, leading the team, managing reservations, and assisting in budget processes to support the property's financial success while maintaining service excellence.