VIP Guest Experience Manager | Luxury Concierge Lead

Bardo; Savannah (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

PTO and paid holidays

401k matching

Health and telehealth benefits

Discounts on rooms, dining, shop, and?

Spa discounts

Complimentary onsite fitness classes

Complimentary meals in team member caf

Job summary

Hotel Bardo Savannah is seeking an inspired and discerning Guest Experience Manager to oversee the concierge function and create thoughtful, memorable experiences for our guests. As a visible leader in the lobby, you will welcome guests, anticipate needs, coordinate special requests, and partner with Rooms, F&B, and Sales to deliver seamless service.

This onsite role requires 2+ years in luxury hospitality leadership, exceptional communication, emotional intelligence, and a flexible schedule to

Qualifications

• 2+ years in a guest-facing hospitality leadership role in luxury or lifestyle hotels.
• Polished, confident presence with strong written and verbal communication.
• Strong emotional intelligence and a solutions-oriented guest service approach.
• Ability to anticipate needs, manage detailed requests, and maintain discretion.
• Collaborative and proactive with cross-department influence.
• Meticulous attention to detail, organization and follow-through.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead and coordinate the hotel’s concierge function.
• Maintain a visible lobby presence, greet guests, provide directions, and assist with requests.
• Serve as primary contact for VIPs and notable guests from pre-arrival through departure.
• Coordinate special requests, custom itineraries, amenities, celebrations, and surprise-and-delight touches.
• Review guest profiles and arrival details to ensure thoughtful preparation and follow-through.
• Develop strong knowledge of Savannah dining, culture, events, and experiences.
• Collaborate with Rooms, F&B, Sales, and other departments to deliver seamless experiences.
• Handle complex guest needs and service recovery with discretion and empathy.
• Represent the hotel with warmth and professionalism when engaging with high-profile guests, media, and partners.
• Perform additional duties based on business needs.

Skills

Guest hospitality leadership

Leadership presence

Communication skills

Emotional intelligence

Discretion

Cross-department collaboration

Attention to detail

Schedule flexibility

VIP guest handling

Job description

Hotel Bardo Savannah is seeking an inspired and discerning Guest Experience Manager to oversee the concierge function and create thoughtful, memorable experiences for our guests. As a visible leader in the lobby, you will welcome guests, anticipate needs, coordinate special requests, and partner with Rooms, F&B, and Sales to deliver seamless service.

This onsite role requires 2+ years in luxury hospitality leadership, exceptional communication, emotional intelligence, and a flexible schedule to