Luxury Front Office Manager | Guest Experience Leader

EQX Hotel Management LLC; New York (NY); On-site; USD 88,000 - 92,000; Full time

Job summary

Equinox Hotels + Resorts in New York, NY is seeking a Front Office Manager to lead the front desk and guest services team. The role requires ensuring brand standards, managing reservations, and acting as Manager on Duty when needed.

The ideal candidate has 3–5 years of luxury hotel experience in NYC, strong English communication, and a flexible schedule including weekends and holidays. Salary ranges from $88,000 to $92,000 annually with comprehensive hospitality benefits.

Qualifications

• Three to five years in a similar role in a luxury hotel in NYC.
• Experience with NYC union environments preferred.
• Excellent English communication (spoken and written).

Responsibilities

• Directs activities of Front Office staff and conducts performance evaluations.
• Manages department schedules to support business needs.
• Coordinates guest arrivals, departures and billing requirements.
• Ensures compliance with financial procedures and cash handling.
• Trains Front Office team on service standards including Forbes and LQA.
• Acts as Manager on Duty and handles guest requests and emergencies.

Skills

Leadership

Guest relations

Communication

Staff management

Job description

Equinox Hotels + Resorts in New York, NY is seeking a Front Office Manager to lead the front desk and guest services team. The role requires ensuring brand standards, managing reservations, and acting as Manager on Duty when needed.

The ideal candidate has 3–5 years of luxury hotel experience in NYC, strong English communication, and a flexible schedule including weekends and holidays. Salary ranges from $88,000 to $92,000 annually with comprehensive hospitality benefits.