Luxury Front Desk Leader — Guest Experience & Operations

Equinox Hotels; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Equinox Hotels in New York City seeks a Front Desk Manager to oversee the Front Office team, guest relations, and reservations under the Director of Rooms. You will supervise staff, train on brand standards, ensure seamless arrivals, departures and billing, and act as Manager on Duty when needed.

The role requires 3–5 years in a luxury hotel in NYC, fluent English, and the ability to handle emergencies with poise.

Qualifications

• Three to five years in a similar role in a luxury hotel in NYC.
• NYC union experience preferred.
• Prior guest relations training preferred.
• Ability to communicate in English with guests, staff and management.
• Attention to detail, speed, accuracy and teamwork.

Responsibilities

• Directs Front Office staff; conducts evaluations and disciplinary actions as required.
• Manages department schedules to support business needs.
• Coordinates guest arrivals, departures and billing; handles special requests.
• Ensures compliance with financial procedures including cash handling.
• Trains Front Office team on Forbes and LQA standards.
• Handles guest requests and complaints with timely resolutions.
• Provides basic troubleshooting for in-room services.
• Collaborates with Bell, Concierge, Guest Relations and CORE.
• Acts as Manager on Duty when needed.
• Attends required leadership meetings.
• Maintains safety and conduct standards per handbook.

Skills

Front Office leadership

Guest relations

English communication

Emergency response

Interpersonal skills

Time management

Team management

Flexibility with schedule

Cash handling & billing procedures

Service standards knowledge

Tools

Guest services system

Work orders entry system

Job description

Equinox Hotels in New York City seeks a Front Desk Manager to oversee the Front Office team, guest relations, and reservations under the Director of Rooms. You will supervise staff, train on brand standards, ensure seamless arrivals, departures and billing, and act as Manager on Duty when needed.

The role requires 3–5 years in a luxury hotel in NYC, fluent English, and the ability to handle emergencies with poise.