Luxury Front Office Manager: Elevate Guest Experience

Seminole Hard Rock; United States; On-site; USD 100,000 - 146,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Savings

Employee Perks

Job summary

Hard Rock Hotel New York in Midtown Manhattan is seeking a Front Office Manager to lead the front desk operations and deliver a high-touch, luxury guest experience. You will train and coach staff, uphold Forbes and brand standards, maximize room revenue and occupancy, and ensure every guest interaction reflects excellence, precision, and personality.

You will be a natural leader with excellent communication, a minimum of 3 years in a similar role, and a focus on guest history and group bookings.

Qualifications

• 3+ years in a front office/hospitality leadership role.
• Experience delivering high-touch luxury guest service.
• Knowledge of Forbes and brand standards is desirable.
• Ability to train and develop staff to meet performance goals.
• Authorized to work in the United States.

Responsibilities

• Oversee front desk operations and ensure smooth, high-quality guest interactions.
• Lead, train, and coach Front Office team to achieve career growth and high performance.
• Maintain knowledge of property services, hours, and guest room types to assist guests effectively.
• Collaborate with Sales and Marketing to monitor group bookings and optimize room rates and availability.
• Ensure compliance with employment processes and documentation while promoting a positive work environment.

Skills

Front Office Management

Leadership

Customer Service

Communication

Staff Training

Job description

Hard Rock Hotel New York in Midtown Manhattan is seeking a Front Office Manager to lead the front desk operations and deliver a high-touch, luxury guest experience. You will train and coach staff, uphold Forbes and brand standards, maximize room revenue and occupancy, and ensure every guest interaction reflects excellence, precision, and personality.

You will be a natural leader with excellent communication, a minimum of 3 years in a similar role, and a focus on guest history and group bookings.