Luxury Front Office Manager - Guest Experience Leader

Alila Hotels; California; On-site; USD 69,000 - 73,000; Full time

Benefits offered by this job

Complimentary hotel stays

Wellness programs

Tuition reimbursement

Paid time off

Daily meals

Gas stipend

Job summary

Alila Ventana Big Sur is seeking an Assistant Front Office Manager to lead the Front Office team and uphold our luxury hospitality standards. You will work closely with the Director of Guest Services to ensure a seamless guest experience from arrival through departure, coordinating with Housekeeping, Food & Beverage, Spa, and other departments to deliver thoughtful, personalized service.

The role requires strong leadership, clear communication, and a proactive approach to staff training,

Qualifications

• Previous hotel supervisory or management experience required; Front Office experience strongly preferred.
• Luxury resort or hotel experience preferred.
• Familiarity with Opera PMS and other hospitality systems preferred.
• Computer proficiency required.
• Excellent communication and interpersonal skills.
• Proven leadership abilities with a passion for developing and supporting team members.
• Ability to build positive, effective relationships with colleagues across multiple departments.
• Valid driver’s license required.
• Flexible schedule required, including weekends, evenings, and holidays.

Responsibilities

• Assist in the daily management of Front Office operations, including Front Desk, Concierge, Bell Services, and Night Audit.
• Support recruitment, onboarding, scheduling, and training of Front Office colleagues.
• Champion service excellence by modeling authentic, personalized guest interactions.
• Monitor guest arrivals and departures, addressing any concerns or requests promptly and thoughtfully.
• Collaborate closely with Housekeeping, Sales, Food & Beverage, Spa, Human Resources, Finance, and other departments to coordinate guest needs and ensure smooth operations.
• Maintain accurate records, manage departmental expenses, and support operational efficiencies.
• Serve as Manager on Duty as needed and maintain a visible presence to support both guests and colleagues.

Skills

Hospitality leadership

Communication

Teamwork

Attention to detail

Guest service

Tools

Opera PMS

Job description

Alila Ventana Big Sur is seeking an Assistant Front Office Manager to lead the Front Office team and uphold our luxury hospitality standards. You will work closely with the Director of Guest Services to ensure a seamless guest experience from arrival through departure, coordinating with Housekeeping, Food & Beverage, Spa, and other departments to deliver thoughtful, personalized service.

The role requires strong leadership, clear communication, and a proactive approach to staff training,