Forbes Luxury Front Office Manager

Hyatt Taleo; United States; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Free Room Nights

Medical, Dental, Vision Insurance

401K with company match

Job summary

Alila Ventana Big Sur is seeking an experienced Front Office Manager to lead the daily Front Office operations under the Director of Rooms, ensuring luxury, personalized service and seamless guest experiences.

The role requires a background in luxury hotels or resorts, with Forbes standards experience preferred, and a strong track record in coaching staff to deliver anticipatory service.

Qualifications

• Front Office management or Rooms Division supervisory experience required.
• Previous Front Office Manager or similar role preferred.
• Luxury hotel or luxury resort experience strongly preferred.
• Experience with Forbes-rated properties or Forbes service standards strongly preferred.

Responsibilities

• Lead the daily Front Office operation in partnership with the Director of Rooms.
• Maintain a strong leadership presence at arrivals, departures, and stay experiences.
• Ensure Front Office colleagues deliver warm, personalized, and anticipatory luxury service.
• Coach colleagues on Forbes service standards and luxury service language.
• Oversee check-in/check-out experiences with accuracy, warmth, and personalization.

Skills

Front Office leadership

Guest services

Communication skills

Team coaching

Tools

Hotel PMS

CRM systems

Microsoft Office

Job description

Alila Ventana Big Sur is seeking an experienced Front Office Manager to lead the daily Front Office operations under the Director of Rooms, ensuring luxury, personalized service and seamless guest experiences.

The role requires a background in luxury hotels or resorts, with Forbes standards experience preferred, and a strong track record in coaching staff to deliver anticipatory service.