Guest Services Leader – Front Office, Luxury Resort

Hyatt Hotels Corporation; California; On-site; USD 69,000 - 73,000; Full time

Benefits offered by this job

Complimentary hotel stays

Wellness programs

Tuition reimbursement

Paid time off

Gas stipend

Daily meals

Job summary

Alila Ventana Big Sur, a Hyatt Hotels brand luxury resort in California, seeks an Assistant Front Office Manager to lead the front desk, concierge, bell services, and night audit, ensuring guests receive an unforgettable experience from arrival to departure. You will partner with Housekeeping, Sales, Food & Beverage, Spa, HR, and Finance to deliver intuitive, elevated service and maintain luxury standards.

Strong attention to detail and professional communications are essential.

Qualifications

• Previous hotel supervisory or management experience required.
• Luxury resort or hotel experience preferred.
• Familiarity with Opera PMS and other hospitality systems preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist in the daily management of Front Office operations, including Front Desk, Concierge, Bell Services, and Night Audit.
• Support recruitment, onboarding, scheduling, and training of Front Office colleagues.
• Champion service excellence by modeling authentic, personalized guest interactions.
• Monitor guest arrivals and departures, addressing any concerns or requests promptly and thoughtfully.
• Collaborate with Housekeeping, Sales, Food & Beverage, Spa, HR, Finance, and other departments to coordinate guest needs and ensure smooth operations.
• Maintain accurate records, manage departmental expenses, and support operational efficiencies.
• Serve as Manager on Duty as needed and maintain a visible presence to support guests and colleagues.

Skills

Front Office leadership

Leadership

Communication

Hotel management

Opera PMS

Driver's license

Tools

Opera PMS

Job description

Alila Ventana Big Sur, a Hyatt Hotels brand luxury resort in California, seeks an Assistant Front Office Manager to lead the front desk, concierge, bell services, and night audit, ensuring guests receive an unforgettable experience from arrival to departure. You will partner with Housekeeping, Sales, Food & Beverage, Spa, HR, and Finance to deliver intuitive, elevated service and maintain luxury standards.

Strong attention to detail and professional communications are essential.