Luxury Front Office Manager — Forbes Service Leader

Hyatt Hotels Corporation; California; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Free Room Nights

Medical, Dental, Vision Insurance

401K with company match

Paid vacation, sick days, holidays

Tuition Reimbursement

Employee Stock Purchase Plan

Retail discounts

Job summary

Hyatt Hotels Corporation (Alila Ventana Big Sur) seeks an experienced Front Office Manager to lead the daily Front Office operation within a Forbes-rated luxury resort. You will drive guest recognition, personalization, and seamless service in partnership with the Director of Rooms.

Ideal candidates bring luxury hotel or resort experience, strong leadership, and the ability to coach teams to deliver anticipatory service consistent with Forbes standards.

Qualifications

• Previous Front Office management or Rooms Division supervisory experience.
• Experience in Forbes-rated property or Forbes service standards preferred.
• Luxury hotel or luxury resort experience preferred.
• Strong knowledge of Front Office operations, guest services, and room inventory.
• Demonstrated ability to lead, coach, train, and develop guest-facing colleagues.
• Strong communication and problem-solving skills.
• Flexibility to work mornings/evenings/weekends/holidays.

Responsibilities

• Lead daily Front Office operation with Director of Rooms.
• Maintain leadership presence during guest arrivals, departures, and the stay.
• Ensure warm, personalized, anticipatory luxury service.
• Coach on Forbes service standards and guest recognition.
• Conduct daily pre-shift meetings and coordinate with departments.
• Oversee check-in/check-out, room assignments, and guest profiles.
• Coordinate with Housekeeping for room readiness and priority rooms.
• Collaborate with Concierge, Spa, F&B, Activities, Engineering for seamless experiences.
• Respond to guest concerns with empathy and urgency.
• Act as Manager on Duty when assigned.
• Assist with scheduling, staffing, payroll, and departmental expenses.
• Provide training and development for Front Office staff.

Skills

Front Office leadership

Guest services

Communication

Problem solving

Coaching & development

Labor management

Budget awareness

Tools

Hotel PMS systems

CRM systems

Microsoft Office

Job description

Hyatt Hotels Corporation (Alila Ventana Big Sur) seeks an experienced Front Office Manager to lead the daily Front Office operation within a Forbes-rated luxury resort. You will drive guest recognition, personalization, and seamless service in partnership with the Director of Rooms.

Ideal candidates bring luxury hotel or resort experience, strong leadership, and the ability to coach teams to deliver anticipatory service consistent with Forbes standards.