Luxury Front Office Supervisor — Guest Experience Leader

Alila Hotels; California; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Free room nights

Discounted and Friends & Family Room</

Medical, Prescription, Dental and Vis

Job summary

Alila Ventana Big Sur is seeking a Front Office Supervisor to lead the Front Office and Guest Services teams, ensuring gracious, efficient, and highly personalized service.

This role requires 2+ years in front office or hotel operations, supervisory experience, and a passion for luxury hospitality; you will coordinate VIP arrangements, maintain PMS records, and uphold Alila standards across shifts.

Qualifications

• Two or more years in Front Office or hotel operations; luxury resort experience preferred.
• Supervisory or lead experience in hospitality.
• Experience with high-touch luxury properties (Forbes/Michelin/AAA) is a plus.
• Excellent communication and organizational skills; detail-oriented.
• Ability to work flexible shifts and stand for long periods.

Responsibilities

• Lead Front Office and Guest Services operations during assigned shifts.
• Welcome, register, and bid farewell to guests in a warm, personalized manner.
• Supervise and coach Front Office colleagues; set expectations for service and operational excellence.
• Conduct shift briefings; assign responsibilities; ensure inter-department communication.
• Coordinate VIP and special occasion arrangements; review arrivals and room assignments.
• Maintain knowledge of resort amenities and local experiences.
• Support room revenue goals with upgrades and personalized recommendations.
• Maintain records in the property-management system.
• Provide leadership coverage as manager-on-duty.
• Assist with training and onboarding of new colleagues.
• Uphold luxury hospitality standards; handle guest questions with empathy.

Skills

Front Office

Guest Services

Hotel Operations

Supervisory/lead

English communication

Tools

Property Management System

Job description

Alila Ventana Big Sur is seeking a Front Office Supervisor to lead the Front Office and Guest Services teams, ensuring gracious, efficient, and highly personalized service.

This role requires 2+ years in front office or hotel operations, supervisory experience, and a passion for luxury hospitality; you will coordinate VIP arrangements, maintain PMS records, and uphold Alila standards across shifts.