Luxury Front Office Leader - Guest Experience & Ops

fourseasons; Town of Florida (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Salary

401(k) Retirement Plan

Excellent Training & Leadership De vel

Complimentary Accommodations at other

Complimentary Employee Meals

Complimentary Dry Cleaning forEmployee

Job summary

Four Seasons Palm Beach is seeking a Front Office Manager to lead daily operations across Front Desk, Concierge, Guest Services, Kids For All Seasons, and Valet. You will drive guest recognition, service recovery, and team development while upholding Four Seasons standards and policies.

You will partner with Housekeeping, Reservations, Revenue Management, Finance, and other departments to deliver seamless, personalized experiences and optimize occupancy, rate, and revenue.

Qualifications

• College degree or equivalent relevant experience.
• Minimum five years of progressive hotel experience, including Rooms Division.
• Approximately three years of Department Head experience within Rooms or comparable senior leadership experience.
• Strong supervisory, managerial, coaching, and team development skills.
• Extensive understanding of Front Office and Rooms Division operations.
• Strong guest relations, conflict resolution, and service recovery capabilities.
• Excellent communication, interpersonal, and organizational skills.
• Strong business acumen with an understanding of revenue optimization, forecasting, and expense management.
• Ability to lead multiple guest-facing functions and collaborate effectively across resort departments.

Responsibilities

• Lead daily operations across Front Desk, Concierge, Guest Services, Kids For All Seasons, and Valet, ensuring consistent adherence to Four Seasons standards.
• Ensure seamless registration, cashiering, arrival, and departure experiences for resort guests.
• Lead, coach, train, and develop Front Office leaders and team members while fostering a culture of accountability, engagement, and service excellence.
• Provide direction to Assistant Managers and Night Management, ensuring effective communication and follow-up on guest requests, special requirements, and operational issues.
• Review daily arrivals, VIPs, returning guests, special requests, group requirements, and room assignments to ensure personalized experiences.
• Partner closely with Housekeeping to coordinate room readiness, guest preferences, and special accommodations.
• Maintain a visible presence throughout the operation and personally engage with VIP, returning, and in-house guests.
• Handle guest concerns and service recovery opportunities with professionalism, empathy, urgency, and thoughtful follow-up.
• Partner with Reservations and Revenue Management to support room availability and selling strategies designed to optimize occupancy, rate, and revenue.
• Collaborate with Finance to ensure established credit and Front Office procedures are consistently followed.
• Lead recruitment, onboarding, training, performance management, and continued development of Front Office team members.
• Ensure teams remain informed of resort activities, policies, procedures, guest priorities, and other operational information.
• Support revenue optimization and effective expense management across areas of responsibility.
• Partner with the Director of Rooms on departmental planning, forecasting, budgeting, and operational priorities.
• Provide confident leadership during resort emergency and safety situations.

Skills

Front Office Leadership

People Management

Guest Relations

Communication

Revenue Management

Operations Management

English proficiency

Education

College degree or equivalent

Tools

Property Management Systems

Job description

Four Seasons Palm Beach is seeking a Front Office Manager to lead daily operations across Front Desk, Concierge, Guest Services, Kids For All Seasons, and Valet. You will drive guest recognition, service recovery, and team development while upholding Four Seasons standards and policies.

You will partner with Housekeeping, Reservations, Revenue Management, Finance, and other departments to deliver seamless, personalized experiences and optimize occupancy, rate, and revenue.